Dear Randy, I wanted to take a moment to share how deeply grateful my family and I are for the outstanding care my mother (and father) have received. Both of my parents moved into your community in July 2023. They were in their mid-90s and had been married for over 72 years—never apart until my father’s passing February. As you can imagine, this has been a profound transition for my mother, but the compassion and support of your care team have made all the difference. One of the things that has stood out from the beginning is the continuity of her care team. In an industry where high turnover and burnout are so common, it’s remarkable—and frankly, comforting—to see familiar, consistent faces caring for her each day. This level of staff retention says a lot about the culture you’ve fostered at Woodhaven. It reflects strong leadership and a commitment to both residents and employees that is not only rare but invaluable.

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